A high level of literacy is essential if a child is to be employable and determines the role a person will play in the globalised information age. In South Africa the literacy levels, including reading levels, of school ...
Customer satisfaction, from the service quality perspective, has emerged as a new modus operandi for assessing customers’ perceptions and/or expectations of services in order to re-orient and regulate existing services. ...
In this study, research was conducted on the information needs of Unisa students. Most
distance students do not personally visit the library, which makes it difficult for librarians to
determine whether or not they are ...
This is a study of official documents published by and for the Cape colonial Parliament from the
mid nineteenth century, when the parliamentary system of government began in South Africa, to
the early years of the twentieth ...
An effective records management programme is a major element of the governance of any organisation. However, despite this crucial role played by records management, there is a consensus amongst researchers that many ...
The purpose of the study was to identify the types of library services available in rural
areas of Thohoyandou in order to recommend appropriate library services to
disadvantaged children in rural areas of the Limpopo ...
Authority control is the backbone of the library catalogue and therefore a critical library activity. Experienced staff create authority records to assist users in their quest for information. The focus of this study is ...
The purpose of the research was to recommend a model for strategic human resource
management through an effective staff performance appraisal system in Botswana public
libraries.
Performance appraisal is not a new ...
The knowledge economy has brought about some new challenges for organisations. Accessing data and information in a logical manner is a critical component of information and knowledge management. Taxonomies are viewed as ...
This study investigated the effectiveness of staff training and development programmes and policies at the Unisa Library. The aim of the study was to establish how staff training and development needs were met and also ...
Service quality has always been a tacit assumption within the delivery of academic library services, but since the 1990s demands for accountability from different stakeholders, including the clients, made service quality ...
This thesis reviews trends and developments concerning national information policy both internationally and nationally and inform the understanding of the situation in South Africa.
Three research questions are ...
This study was conducted on the premise that if quality business information is provided to business enterprises, socio-economic transformation could be achieved. The study emanated from the documented problem where business ...
The purpose of this study was to investigate the role of academic libraries in providing services to culturally diverse student populations. In this study the information needs and information-seeking behaviour of the ...
This study investigates, within the current health care situation, the
interrelationship of the user, resources and tool in the design of a prototype
WELLNESS database-driven web site. A shift has taken place in health ...
This study involved a qualitative investigation of consulting engineers' information needs and information-seeking behaviour within the context of their project-related work roles and tasks. The research design includes a ...
Universities in the new millennium find themselves in a knowledge-driven economy that is challenging them to produce a qualified and adaptable work force if they are to contribute to societal development. Owing to the ...
This investigation addresses different viewpoints regarding the configuration of meaningful information in the context of different environments, such as the information society, ontological milieu, interpretation and ...
This dissertation reports on a study undertaken to determine interventions that community libraries can engage in to improve HIV/AIDS awareness.
Chapter One describes the background for the study by providing information ...