College of Economic and Management Sciences: Recent submissions

Now showing items 2081-2100 of 2922

Skills Needed by Engineers in the Platinum Mining Industry in South Africa

Motsoeneng, Lefaso Danny Schultz, Cecilia Bezuidenhout, Adéle (PICMET Conference Proceedings, 2013-07-28)

Abstract--The South African platinum mining industry faces continuous challenges in terms of increased global competition, demand for productivity, skills shortages, loss of scarce technical skills due to emigration, strikes ...
Managing customer queries in outsourced telecommunication contact centres

Gounder, Deenan (2014-02)

Call centres have been described as an enabling resource for enhanced customer service, as a cost saving strategy, and a combination of both. Call centres are people intensive, resource demanding environments with complex ...
Retention of employees in the institutions of higher learning with special reference to the Central University of Technology : Free State

Moeketsi, Maganyane Mittah (2014-08-22)

The research investigates the retention of employees in the institutions of higher learning and the focus is placed on the Central University of Technology: Free State (CUT). The research is undertaken because the employees ...
An investigation into the organisational leadership brand concept for public listed South African organisations

Eichstadt, Carl (2013-12)

Global and South African business challenges necessitate an increased focus on the need for effective leadership. The leaders of South African public listed organisations need to investigate new business solutions to enhance ...
The impact of the intersection of race, gender and class on women CEO's lived experiences and career progresson : strategies for gender transformation at leadership level in corporate South Africa

Dlamini, Nobuhle Judith (2014-08-19)

The aim of the study was to investigate the impact of the intersection of race, gender and social class on women leaders’ work experience and career progression in order to come up with strategies for gender transformation ...
Board transformation and EE scorecard target attainment : progress made and barriers faced with transformation by JSE listed companies in the South African Mining Industry

Moraka, Nthabiseng Violet (2014-08-19)

The political and economic pressures for transformation in South Africa have been documented in an array of policies, pieces of legislation, regulatory and statutory frameworks, and also in governance codes for both public ...
Assessing the effectiveness of customer relationship management (CRM) in the hotels in Pretoria

Madhovi, Previledge Garikai (2014-06-30)

This study is set out to assess the effectiveness of customer relationship management (CRM) in the hotel industry. Relying on the integration of several CRM scholars, the study seeks to answer questions about the relationship ...
Higher education institutions and carbon management: cases from the UK and South Africa

Nhamo, Godwell Ntombela, N (2014)

As the world sets its eyes firmly on sustainability issues, carbon management has found its way onto the radars of higher education institutions. When one considers carbon management, global warming and climate change ...
Attitudes towards and experience of employment equity

Oosthuizen, Rudolf M Naidoo, Vasantha (2010-10-23)

Orientation: The demography of the South African work force has changed considerably since the implementation of Employment Equity Act 55 of 1998. There is no clarity in the literature on employees’ attitudes towards and ...
A competence executive coaching model

Koortzen, Pieter Oosthuizen, Rudolf M (2010)

Orientation: Psychologists in industry are increasingly required to provide executive coaching services in their organisations or as part of their consulting services. An evaluation of coaching models as well as the ...
South African managers in public service: On being authentic

Barnard, Antoni Nirvana, Simbhoo (2014)

South African managers in public service consistently face challenges related to managing a well-adjusted and productive diverse workforce. Following the notion that leadership authenticity fosters positive psychological ...
A descriptive study of the strategy-to-performance gap from a resource-based perspective

Norval, William Henry (2013-12)

The purpose of this study was to determine which specific resources contribute to the strategy-to-performance gap of small businesses trading in the Pietermaritzburg metropolitan area, from a resource-based perspective of ...
Appraising the performance management practices in the Department of Labour

Mokoena, Wasnaar (2014-08)

The effective management of individual/team performance is a crucial requirement to ensure that organisational goals are attained. This requires accurate data regarding the performance levels of individuals/teams. Therefore ...
Security guarding : a competency model

Lubbe, Lindy-Lee Barnard, Antoni (2013)

This article reports on the findings of a qualitative interpretive study in which a competency framework was designed that would identify high-performing security officers in a small to medium Gauteng-based security company. ...
The relationship between emotional intelligence and self-actualisation

Barnard, Antoni Herbst, Roche (2005)

There is a wide variety of psychological wellness constructs and correlation studies may promote a clear and valid understanding of them. The purpose of this study was to explore the relationship between two wellness ...
The experience of women in male-dominated occupations : a constructivist grounded theory inquiry

Martin, Phiona Barnard, Antoni (2013-06-28)

Orientation : Women in male-dominated occupations face unique challenges and use distinct coping strategies affecting their motivation and retention in these occupations. Research purpose : The purpose was to explore the ...
The role of socio-demographic variables and their interaction effect on sense of coherence

Barnard, Antoni (2013-10-22)

Orientation : Socio-demographics play a role in sense of coherence (SOC), indicating the strength of resistance resources available to employees from different socio-demographic groupings. Research purpose : To explore ...
The critical role of an effective systematic training evaluation practice on learning value within a state owned company : a review and critique

Ramiah, Joyce (2014-08-01)

The critical role that an effective systematic training evaluation practice plays is in its ability to collect value systematically. The collected data is utilised to make a judgement or to evaluate learnings contribution. ...
The relationship between career adaptability and employee engagement amongst employees in an insurance company

Potgieter, Marna (2014-08-01)

The objectives of the study were (1) to determine the relationship between career adaptability (measured by the Career Adapt-Abilities Scale) and employee engagement (measured by the Utrecht Work Engagement Scale), and (2) ...
Establishing The Challenges Affecting th African SMEs

Cant, Michael Wiid, Jan (2013-06)

Cant and Ligthelm (2003) estimate that 70-80 percent of SMEs fail. A number of elements and challenges have been identified as contributing factors to the high failure rate of SMEs in South Africa. The research investigates ...

Now showing items 2081-2100 of 2922

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