Experiences of social workers working with gender-based violence cases in Gert Sibande District, Mpumalanga

Abstract

Gender-based violence (GBV) is a global health and social issue that results in women being subjected to physical, sexual, economic, and emotional harm. The GBV discourse remains high in South Africa, regardless of governmental initiatives, legislative changes, and proactive mechanisms that serve as a support network for victims. Therefore, social workers still need to be well-versed in both theory and practice to handle GBV victims. Although social workers are trained professionals to manage a range of social welfare cases and contribute to addressing GBV, there are shortfalls that result in the failure of the requisite interventions. This study thus sought to explore the experiences of social workers working with GBV cases in Gert Sibande District in Mpumalanga. The study adopted a qualitative research approach and an explorative, descriptive, and contextual design. Eight participants employed at nonprofit organisations (NPOs) that provide services to GBV victims were selected using purposive and snowball sampling. Data were collected through semi-structured faceto- face individual interviews and analysed using the thematic analysis method. The study established that social workers demonstrated a broad understanding of GBV, recognising its gender-neutral nature and links to power dynamics, cultural norms, financial dependence, and stigma. The participants identified various forms of GBV, including intimate partner, physical, emotional, and sexual violence. Their experiences revealed emotional challenges, high caseloads, limited resources and training, and institutional constraints, although they remained committed to providing compassionate care. The study further established that social workers employ a range of interventions such as counselling, psychosocial support, referrals to health and legal services, community education campaigns, mediation, and economic empowerment initiatives when working with GBV cases. Recommendations for improvement included strengthening public awareness and early education on GBV, enhancing access to community infrastructure, revising and consistently implementing policies, providing specialised training, and promoting collaboration between government and non-governmental organisations (NGOs). Victim empowerment, particularly through shifting mindsets and promoting resilience, was also emphasised.