The constructs of effective supply chain management in the South African IT printer and consumables industry

Abstract

This research was undertaken to obtain a clearer understanding of the constructs of winning supply chain management strategies of key players in the South African IT printer and consumables industry by looking at strategies that have provided companies with a distinctive competitive advantage, identifying the required key competencies, skills and resources needed in the supply chain to improve efficiencies, and understanding the ideal partnership characteristics and attributes for sustainability and survival in this specific industry. The results indicated that the industry is ready to embrace the concept that effective supply chain management strategies can provide organisations with a competitive advantage and sustainability if implemented successfully. Project management and demand planning skills were revealed as crucial for the supply chain, while the biggest challenge remains systems integration and automation across the channel. The research further revealed that true supply chain excellence can only be achieved through strong partnerships and networks that support collaboration and improved service delivery.