Towards understanding information technology contribution in South African organisations

Abstract

This research develops a framework, which can be used by organisations to ensure that the contribution of IT in these organisations can be maximised. A literature survey, South African IT service providers, together with a single CIO case study were used as inputs. Triangulation was used as the basis to validate the study findings. Senior IT executives in top performing IT service provider organisations were interviewed by questionnaires distributed via email. The CIO was interviewed in person. The findings indicated that there are critical success factors for ensuring effective IT contribution in an organisation. These results were used in the development of the framework. The framework consists of components that help in achieving effective IT contribution in organisations by reducing uncertainties, and building a capable delivery engine within an IT department. The components considered in the framework include, the external environment, IT strategy, processes and capabilities and core policies and standards.