https://ir.unisa.ac.za/handle/10500/30865 Fri, 19 Jun 2026 20:08:38 GMT 2026-06-19T20:08:38Z https://ir.unisa.ac.za/handle/10500/32651 User acceptance of cellphone banking Schroder, Yvonne Venessa The development and growth of most economies are severely influenced by the health and ever-unfolding potential of its financial sector. For an economy to grow, people must become (increasingly) economically active. The successful delivery of the Financial Services Charter (FSC), in providing greater accessibility to financial services, will have a positive influence in the economical development and upliftment of a substantial portion of the South African market, i.e. the un- and underbanked. Hence, it also has obvious benefits for the country as a whole. The aim of the FSC is to greatly encourage the effective access available. to LSM1-5. The yardstick is set at 80% for transaction accounts (''first order retail financial services products") by 2008 (Financial Services Charter, 2003). FinScope reports the actual usage as 32% in 2003. Truly successful delivery of greater accessibility to financial services will require creative business thinking, ensuring that all role role-players, (i.e. the state; banks as well as individual clients), agree on the effectiveness of the provided delivery. This order of success is only possible through innovation. Innovation - more specifically technology driven innovations - is a wellacknowledged catalyst in the cost reduction of services. In South Africa the telecommunication sector is a prime example of how innovation (presented in a manner that speaks directly to the target markets unmet needs) can disrupt an industry. There is also a strong market opinion that cellphones, together with the Dedicated Banks Bill (DBB), will play a fundamental role in providing access on the financial sector. By applying relevant theories and models (obtained from literary reviews), this research aims to investigate Wizzit, a new market entrant to the financial sector, offering a mobile transaction channel bundled with a Maestro branded debit card. The focus evaluated Wizzit's market offering (as a mobile transaction channel by means of a cellphone} compared to existing traditional offerings to the same target market. The focus of this study is to investigate if the target market deems cellphone banking as an acceptable method of conducting personal banking. It is not the intention to compare various cellphone-based offerings with another. Rather, the emphasis is to undertake field research to determine the target's market perception of a mobile access channel per se. Wizzit Bank serves as the reference base - representative of the target market, from which the sample is taken. Focus is given to understanding the subtle interplay between learning, marketing and developing an insight into structuring the appropriate value proposition, which incentivises the desired change in customer behaviour. Thus, in closing, this explorative study is founded on qualitative field research, investigating the target market's perceptions on the appropriateness of the marketing and business approach of Wizzit (as a cellphone banking service provider}, promoting an alternative approach of transaction banking to the poorer people in South Africa. Business Leadership Wed, 30 Nov 2005 00:00:00 GMT https://ir.unisa.ac.za/handle/10500/32651 2005-11-30T00:00:00Z https://ir.unisa.ac.za/handle/10500/32630 Busy skies: a focus on slot-coordination and performance monitoring at slot coordinated airports Prins, J. Current growth trends in the South African aviation industry, as well as the expected passenger spike anticipated for the 201 0 FIFA World Cup™ necessitate that South African aviation infrastructure, particularly slot coordination, have the ability to provide airlines with equal opportunity to access the three fully slot coordinated airports safely. Critical to the post-2010 strategic outlook of South Africa is reputational maintenance in that this is critical to survival and future growth of the aviation industry In fact, the current system lends itsett to the threat of anti-compernive behaviour on various fronts in that various role-players could benefit through the present process. The current system does not have the necessary fail-safes built into it such as transparency, a separation of functions and has no clear lines of accountability. Effective monitoring and an appropriate legislative framework, including a formal enforcement mechanism are not in place to ensure effective utilisation of airport and airspace capacity. The study below aims to better understand of the impacts of slot coordination and performance on airline operations as highlighted by the insights drawn from processes followed by three of the leading aviation nations in the world. The researcher will offer recommendations based on the above. Tue, 01 Jan 2008 00:00:00 GMT https://ir.unisa.ac.za/handle/10500/32630 2008-01-01T00:00:00Z https://ir.unisa.ac.za/handle/10500/32598 Towards understanding information technology contribution in South African organisations Redaeli, Roberto This research develops a framework, which can be used by organisations to ensure that the contribution of IT in these organisations can be maximised. A literature survey, South African IT service providers, together with a single CIO case study were used as inputs. Triangulation was used as the basis to validate the study findings. Senior IT executives in top performing IT service provider organisations were interviewed by questionnaires distributed via email. The CIO was interviewed in person. The findings indicated that there are critical success factors for ensuring effective IT contribution in an organisation. These results were used in the development of the framework. The framework consists of components that help in achieving effective IT contribution in organisations by reducing uncertainties, and building a capable delivery engine within an IT department. The components considered in the framework include, the external environment, IT strategy, processes and capabilities and core policies and standards. Wed, 01 Nov 2000 00:00:00 GMT https://ir.unisa.ac.za/handle/10500/32598 2000-11-01T00:00:00Z https://ir.unisa.ac.za/handle/10500/32590 U-commerce: exploring the value and adoption strategies for medical scheme administrators in South Africa Hughes, D.B. The purpose of this research is to assess the true value of u-commerce and to address the problem of adoption. The case research analysis the u-commerce implementations of Discovery Health, a leading South African medical scheme administrator, to uncover sources of value and lessons learnt which inform a proposed strategy framework. The findings suggest that strategies focusing on operational efficiencies alone yield marginal value. Strategies should instead focus on solutions that improve the quality of complex decisions by all actors in the value chain by focus attention on context-rich information while simultaneously conserving attention where interactions are mundane and trivial. U-commerce achieves this by matching the electronic channel, user-interface and information density to the space/time context of the process actor seamlessly and intuitively as they traverse their personal work.flow. Implementation threats are rooted in the technology and cultural readiness of the firm and the market. Appropriate leadership, culture and structure are shown to be critical success factors. Text in English with abstract and no authors keywords Thu, 30 Nov 2006 00:00:00 GMT https://ir.unisa.ac.za/handle/10500/32590 2006-11-30T00:00:00Z