https://ir.unisa.ac.za/handle/10500/460 2026-11-06T14:52:27Z https://ir.unisa.ac.za/handle/10500/33070 Developing a cybersecurity culture framework: a case study of Namibia’s telecommunications sector Endjala, Esther Ndapewa In today's digital environment, where cyber threats are on the rise, organisations face cyber risks that extend beyond technical vulnerabilities. A lack of a cybersecurity culture is often the primary reason why organisational resilience is compromised, as employees' attitudes and behaviours significantly affect the effectiveness of security measures. This study addresses the problem that cybersecurity initiatives in Namibia’s telecommunications sector remain largely technical and compliance-driven, while behavioural, organisational and cultural factors that shape secure employee practices are insufficiently understood. Based on these insights, the study seeks to develop a cybersecurity culture framework comprising of six key elements: leadership commitment and support; policy reviews and communication; a Security Education, Training and Awareness (SETA) programme; collaboration and feedback; security champions and ambassadors; and a rewards scheme. A qualitative case study was conducted in a Namibian telecommunications organisation, involving 25 participants purposively selected from across management levels and from IT and non-IT departments. The data were gathered during semi-structured interviews and were analysed thematically. The study's findings reveal key gaps in existing practices, including leaders' passive involvement, inadequate continuous and role-specific training, weak awareness initiatives, and poor reinforcement mechanisms, that impede the development of a proactive security culture. Participants highlighted incentive-based recognition, gamified and tailored training, and security champions as critical enablers of behavioural change. The study contributes to the body of knowledge on organisational cybersecurity by providing context-specific insights to strengthen human-centred defences and by outlining implications for extending this approach to other critical infrastructure sectors that adopt emerging technologies. 2026-08-13T00:00:00Z https://ir.unisa.ac.za/handle/10500/32950 Development of a framework for ethical and cyber-safe robotics in the service industry Mordi, Emmanuel Ifie The increased use of service robotics in sectors like hospitality, healthcare, and logistics presents opportunities but also challenges in cyber-safety, ethics, and human-robot interaction (HRI). While progress has been made, current frameworks are fragmented or focus too much on technical efficiency, neglecting ethics, social issues, and data protection. This is especially true in emerging economies where imported robots often conflict with local cultural and regulatory standards. This study introduces a comprehensive conceptual framework called the Socio-Tactical Integrated Framework to guide ethical, cyber-safe, and contextually suitable deployment of service robotics (ACERBOTICS). A Design Science Research approach was used to develop a structured theoretical model that addresses gaps in the current research. The study includes a systematic literature review, which provides a basis for identifying and understanding existing critical gaps in the literature and design criteria for a proposed research artefact to address the gaps. Following the development of the research artefact, an expert evaluation was conducted using a questionnaire with both closed and open-ended questions to assess the relevance, clarity, applicability, and ethical robustness of the proposed framework. Expert evaluation (n = 47) demonstrated high coherence, ethical robustness, and practical feasibility, while also identifying areas of improvement, including contextual adaptability and operational scalability. These insights informed the development of a refined framework that integrates ethical governance, cyber-safety resilience, socio-technical alignment, and human-centred design principles. This study proposes a unified, theoretically grounded, and practically applicable framework for governing autonomous service robotics in diverse socio-technical environments. The proposed framework provides a basis for future empirical validation and policy development, particularly in African and other emerging-economy contexts. By integrating cyber-safety, ethics, and service robotics, this research advances scholarly understanding and promotes responsible innovation in the field of intelligent robotic systems in the service industry. 2026-02-27T00:00:00Z https://ir.unisa.ac.za/handle/10500/32937 A framework for end-user compliance with the information security policy in government institutions Lekhuleni, Sakhile Charity Dories Employees’ non-adherence causes most security breaches in both private and public organisations to information security policies (ISPs). The purpose of this research is to develop a framework for end-user compliance with ISPs in government departments. A framework that integrates all factors that enhance end-user compliance will assist organisations and information security managers in understanding the elements that affect end-user compliance. A systematic literature review was conducted using the PRISMA method to identify the factors and components contributing to the development of the framework. Moreover, semi-structured interviews were conducted with government officials from two Mpumalanga departments and with experts in information security and ISP compliance to refine and validate the framework. The outcome of the interviews with government officials and experts resulted in the inclusion of additional components and factors to the conceptual ECISP framework. The outcome of this process is a validated framework intended to enhance end-user compliance with ISPs within government institutions. The main aim of the research study is to integrate literature findings with practical insights from government officials and experts to develop, refine, and validate a framework for end-user compliance with ISPs in Government departments (the ECISP Framework). The ECISP Framework provides guidance that enables organisations to address specific challenges related to end-user compliance with ISPs, thereby improving the likelihood of achieving end-user compliance with ISPs. 2026-01-01T00:00:00Z https://ir.unisa.ac.za/handle/10500/32818 I am a “Thou” Therefore “I am”: Embedding Values and Norms into Intelligent Systems Nkohla-Ramunenyiwa, Thando; Mnkandla , Ernest The Enlightenment Era ushered in a platform for science to mark its epistemological territory, which has gained a following in a number of disciplines. One of these disciplines is technology. Technological advancements have progressed exponentially, to the point that on the ethics front, it has become challenging to catch up with this growth. Intelligent systems are a dimension of technological advancements that have, on the one hand, brought a considerable amount of convenience for society and, on the other hand, presented ethical concerns that require attention. At times complementary with capitalistic ideals, intelligent systems seem to be more appealing to the consumer than to the individual as a moral agent. Consequently, this paper aims to recommend a way forward when it comes to embedding values and norms into intelligent systems. 2019-07-29T00:00:00Z