https://ir.unisa.ac.za/handle/10500/172 2026-05-01T13:18:32Z 2026-05-01T13:18:32Z Kiyabo, Hamisi https://ir.unisa.ac.za/handle/10500/32426 2026-05-01T04:57:09Z 2026-04-01T00:00:00Z

Strategies for enhancing changes in the implementation of records and archives management programmes in Tanzania Kiyabo, Hamisi This study aimed to develop strategies for enhancing changes in the implementation of records and archives management programmes in Tanzania. The objectives included determining the effects of inputs such as resources and records management frameworks on sustainable implementation, exploring the effects of monitoring activities, evaluating public organisations' evaluation tactics, and developing a framework for change strategies. Changes in records management programmes are inevitable, and organisations must master change management processes, understand drivers, and provide top management support. However, many organisations struggle with enhancing changes due to unfamiliarity with important issues and processes. In Tanzania, despite a well-designed National Records and Archives Management Policy since 2011, non-compliant behaviour, lack of key performance indicators, limited funds, and shortage of skilled personnel hinder effective implementation. The study employed a result chain framework to analyse the sustainable implementation of records management programmes through an exploratory qualitative approach. Data was collected via focus groups, in-depth interviews, and document analysis, with participants selected based on their roles in records management. The findings of the study highlighted the importance of clear objectives, responsibilities, legal framework, staffing, training, monitoring and evaluation, and resource allocation for effective records management in institutions. However, challenges such as lack of understanding, inadequate budgets, and a poorly structured organisational structure hinder the implementation of these activities. The study recommends the strategies to enhance records and archives management, including respecting the profession, raising awareness, hiring professional personnel, allocating budgets, creating an independent department, renaming the term "registry," and involving top management in records management issues. This study's distinctive contribution lies in the creation of a framework that enhances the implementation of records management programmes.; Utafiti huu ulilenga kuandaa mikakati ya kuimarisha mabadiliko katika utekelezaji wa programu za menejimenti ya kumbukumbu na nyaraka nchini Tanzania. Malengo hayo yalijumuisha kubainisha athari za viwezeshi (inputs) kama vile rasilimali na mifumo ya menejimenti ya kumbukumbu katika utekelezaji endelevu, kuchunguza athari za shughuli za ufuatiliaji, kutathmini mbinu za ufuatiliaji zinazotumiwa na taasisi za umma, na kuandaa mfumo wa mikakati ya mabadiliko. Mabadiliko katika programu za usimamizi wa kumbukumbu hayawezi kuepukika, na mashirika lazima yawe na udhibiti wa michakato ya usimamizi, kuelewa visababishi vya mabadiliko, na kutoa usaidizi wa juu wa usimamizi. Hata hivyo, mashirika mengi yanatatizika kuboresha mabadiliko kutokana na kutofahamika kwa masuala muhimu na taratibu. Nchini Tanzania, licha ya sera iliyoundwa vizuri tangu mwaka 2011, tabia zisizofuata kanuni, ukosefu wa viashirio muhimu vya utendaji kazi, uhaba wa fedha, na uhaba wa wafanyakazi wenye ujuzi unazuia utekelezaji mzuri. Utafiti ulitumia mfumo wa mnyororo wa matokeo. Data ilikusanywa kupitia vikundi lengwa, mahojiano ya kina, na uchambuzi wa hati, huku washiriki wakichaguliwa kulingana na majukumu yao katika programu za menejimenti ya kumbukumbu. Matokeo ya utafiti yalibainisha umuhimu wa uongozi wa juu, malengo yaliyo wazi, majukumu, mfumo wa kisheria, utumishi, mafunzo, ufuatiliaji na tathmini, na ugawaji wa rasilimali kwa ajili ya usimamizi bora wa kumbukumbu katika taasisi. Hata hivyo, changamoto kama vile ukosefu wa uelewa, ufinyu wa bajeti, na muundo duni wa shirika huzuia utekelezaji wa shughuli hizi. Utafiti unapendekeza mikakati ya kuimarisha utekelezaji endelevu wa menejiment ya kumbukumbu na nyaraka ikiwa ni pamoja na kuheshimu taaluma, kuongeza ufahamu, kuajiri wafanyakazi wa kitaalamu, kutenga bajeti, kuunda idara inayojitegemea, kubadili jina la "masijala," na kuhusisha uongozi wa juu katika masuala ya utunzaji wa kumbukumbu. Mchango wa kipekee wa utafiti huu upo katika kuunda mfumo unaoboresha utekelezaji wa programu za menejimenti ya kumbukumbu na nyaraka. Text in English with abstract in English and Swahili

2026-04-01T00:00:00Z Boya, Boitumelo Christina https://ir.unisa.ac.za/handle/10500/32425 2026-05-01T04:24:38Z 2025-01-01T00:00:00Z

Enablers and strategies of knowledge sharing in small, medium and micro-enterprises (SMMES): a case of the construction industry in South Africa Boya, Boitumelo Christina The Small, Medium and Micro-Enterprises (SMMEs) form the backbone of employment and economic growth in South Africa. However, despite this, their sustainability remains a significant challenge, mainly due to poor knowledge transfer and limited access to resources. Consequently, this study investigated the enablers and strategies of knowledge sharing among SMMEs in the South African construction industry, particularly black-owned SMMEs. The existing literature reveals a scarcity of studies examining a particular demographic at this intersection of factors, and thus a significant gap in awareness of their distinct influence on knowledge sharing. This mixed-methods research study was based on a pragmatic paradigm. Quantitative data were collected through structured questionnaires administered to a purposive sample of black-owned SMMEs. In tandem, the qualitative data were obtained through semi-structured interviews with selected industry experts and firm owners. For the quantitative data, analysis was conducted using the Statistical Package for the Social Sciences (SPSS) version 29.0. Furthermore, the qualitative data were analysed using thematic analysis in ATLAS.ti software. The results established that multiple barriers, including the absence of formal systems, a lack of trust, poor leadership and inadequate technology infrastructure, inhibit knowledge sharing in South African construction SMMEs. Moreover, historical exclusion and inequality continue to manifest as systemic barriers to training and industry collaboration. Nevertheless, key enablers cited include leadership support, organisational culture of openness, access to Information Communication and Technology (ICT) tools and the creation of Communities of Practice (CoPs). The study found that mentorship, structured learning programmes and effective communication systems significantly boost knowledge-sharing outcomes. The study concludes that while historical and structural challenges persist, they can be mitigated through intentional strategic interventions that prioritise human capital development and digital integration. Based on these findings, it is recommended that construction business owners and policymakers implement leadership development initiatives, formalise mentorship programmes, adopt scalable knowledge management systems, and institute recognition and reward structures to enhance competitiveness. This study theoretically addresses a significant research gap in the understanding of how factors such as history, organisations, and technology influence knowledge-sharing practices in SMMEs within a South African context. It pragmatically offers practical recommendations for construction business owners seeking to enhance learning within their organisations to improve competitiveness, while also providing a justified focus for future research on knowledge management.; Tlhotlhomisi (thesis) eno ene e batlisisa ka ga dinatlafatsi le matlhale a kabelano ya dikitso mo lekaleng la Dikgwebopotlana, Dikgwebo tsa Magareng le Dikgwebo-kgolwane (di-KPMK/SMME) mo madirelong a botlhama-dikago a Aforika Borwa, bogolobogolo di-KPMK/SMME tse beng ba tsona e leng Bantsho. Erentswa di-KPMK/SMME e le tsona maikaego-magolo a bothapiwa le tswelelopele ya seikonomi mo nageng ya rona, botshwarelelo jwa tsona bo bokoa thata, fa gongwe e le ka lebaka la go tlhoka neeletsano ya dikitso e e tiileng, go tlhaela ga ditlogo, le go tlhoka kemonokeng go tswa mo ditheong tse di jaaka tsa puso. Patlisiso eno e tlhamile gape le mokoa wa kitso e e mabapi le makaelo a a rileng a dikemo le ditaolo tsa kabelano ya dikitso mo makaleng a botlhama-dikago. Ke patlisiso e e dirisitseng mmeo-tswako, e e ikaegileng ka pharadaeme ya Molebo wa Bokgonegi. Go kokoantswe dinewane tsa Sekwantitatifi/Dipalopalo ka go dirisa mebotsolotso e e rulagantsweng go ya ka ngotelo/sampole ya boitlhomo mabapi le di-KPMP/SMME tsa Bantsho, mme dinewane tsa sekhwalitatifi tsona di kokoantswe ka tiriso ya dipotso-therisano tsa seka-thulaganyo tse di tshwerweng le palo e e kgethilweng ya baitseanape ba madirelo le beng ba difệmệ. Dinewane tsa Sekwantitatifi/Dipalopalo di tsharolotswe ka setsharolodi sa SPSS, go dirisiwa dipalopalo tsa botlhalosi, tsharololo ya ditlhotlheletsi, le Mmotlolo/Mmetlelo wa Tlhotlheletsano ya Dithalethale, mme dinewane tsa sekwalitatifi tsona tsa tlhatlhobiwa ka tsharololo ya semerero ka tiriso ya ATLAS.ti. Tsharololo e nnile ya botlhalosi le boranodi, e e lekang go senola dikgolagano le maitemogelo a dipalopalo ka mokgwa o o tebileng. Dipholo tsa ditsharololo di senotse gore: maparego a a maphata-mantsi, a a akaretsang tlhokego ya ditlhamakanyo tse di tlhomameng, le tlhokego ya botshepegi, le boeteledipele jo bo bokoa, le ditlhaelo tsa sethekenoloji, ke tsona dilo tse di kgoreletsang kabelano ya dikitso mo lephateng la di-KPMP/SMME tsa botlhama-dikago mo Aforika Borwa. Mo godimo ga moo, lefatshe la rona le sa ntse le na le matsapa a hisetori ya tlhaolele le tlhoka-tekatekano, a a sa ntseng a tsweletse go nna maparego a a kgoreletsang katiso le tirisano mo madirelong. Le fa go le jalo, go na le dinatlafatsi tsa botlhokwa tse di nopotsweng, tse di akaretsang kemonokeng ya boeteledipele, setlwaedi sa pontsheng sa semokgatlho, phitlhelego ya Didiriswa tsa Thekenoloji ya Tlhaeletsano (DTT/ICT), ga mmogo le go tlhamiwa ga Dimphato sa Patlisiso (SSP/CoPs). Patlisiso eno e lemogile gore botataisi, mananeo a dithutano le ditlhamakanyo tsa tlhaeletsano tse di kwenneng di oketsa diphitlhelelo tsa kabelano ya dikitso mo go utlwalang. Go feta moo, patlisiso e tlhagisa maremelo a a popota a a tlaa tokafatsang kabelano ya dikitso mo di-KPMP/di-SMME tse dinnye tsa botlhama-dikago. Mo ntlheng ya tiori, patlisiso eno e kaba diphatlha mo dipatlisisong tse di mabapi le tsamaisano ya ditlhotlheletsi tsa sehisetori, tsa semekgatlho le tsa sethekenoloji tse di amang kabelano ya dikitso ntlheng ya di-KPMP/SMME mo Aforika Borwa. Se e tlaa nnang mosola-mogolo mo go beng ba dikgwebo tsa botlhama-dikago, baeteledipele ba madirelo le batlhama-dipholisi, ke gore patlisiso eno e ba naya dikatlanegiso tse di ka diragatsegang, mme maikaelelo e le go tokafatsa boithuti jwa tsa semekgatlho le bophamphadisani mo kgwebong. Mo godimo ga moo, patlisiso eno e tlaa nna motheo o mo go ona go ka agelelwang dipatlisiso tsa isago mabapi le tsamaiso ya dikitso mo makaleng le mo makaelong a mangwe a diikonomi tsa matla-bošweng.; Ngakolunye uhlangothi ukungasatshalaliswa kolwazi, ukugqoza kwezinsizakusebenza nokungafinyeleli kwabantu ezikhungweni ezelekelela ngolwazi kuyalukhubaza uzinzo. Lolu cwaningo lusungule ulwazinqolobane olumayelana nezimo eziyingqikithi nokulawulwa kolwazi oluyisizinda sokusatshalaliswa kolwazi embonini yezokwakha ngokulandela isihloko esithile kuyo. Kuthathelwa kupharadayimu yokuqonda ulwazi, lolu cwaningo lusebenzisa indlelakwenza exubile. Ulwazi ngendlelakwenza yekhwantithethivu luqoqwe kusetshenziswa amaphepha anohlu lwemibuzo ngokuqoka ngenhloso labo abangosomabhizini abancane (SMMEs). Ngakolunye uhlangothi indlelakwenza yekhwalithethivu isetshenziswe ngenhlolokhono engahlelekile eqhutshwe kongcweti bezimboni ezikhethiwe nabanikazi bamafemi. Ulwazi lwekhwantithethivu luhlaziywe ngeSPSS, kusetshenziswa izibalo ezichazayo nokuhlaziywa kwamaqiniso ayo. Ngakolunye uhlangothi ikhwalithethivu isebenzise ukuhlaziya ngokwendikimba kuthathelwa ohlelweni oluhlehla nyova oluku-ATLAS. Ukuhlaziya bekuchaza futhi kwenaba, ukuze kujule ekuxhumaneni kwezibalo mayelana nolwazi olutholakele ngokusebenza eminyakeni ethile. Okuzuzwe ucwaningo kuveze imigoqo eminingi, efakwa phakathi ukungabibikho kwenqubo ehlelewe ukulandelwa, ukungethembani, ukusweleka kolwazi lokuhola kanye nokungabibikho kwezinsizakusebenza zobuchwepheshe okuyizona zinto ezikhubaza ukwabelana ngolwazi embonini yezokwakha eNingizimu Afrika kosomabhizinisi abancane. Ngaphezu kwakho konke nokungafakwa komlando, ukungalingani kwezizwe nokunye okuyizithiyo kuyaqhubeka nokuveza imigoqo ekuvivinyeni umsebenzi nasekubambisaneni kulezi zimboni. Noma kunjalo, okuyizinsika ezihlinzeka ngamandla ezicashuniwe zimbandakanya ukwesekwa kwezokuhola, ukuvuleleka ngezinqubo zezinhlangano, ukufinyelelisa amathuluzi e-ICTkuzona zonke izisebenzi nokusungulwa Kwemiphakathi Ezibambele Mathupha (CoPs). Lolu cwaningo luzuze ukuthi ukutholakala kwabantu asebemnkantshubomvu, izinhlelo zokufundisa ezilungiselelwe, nokuxhumana okunemivuzo emihle kungelekelela ekufukuleni ukwabelana ngolwazi nemiphumela emihle. Lolu cwaningo lubuye lwethule injula yohlaka oluzokwelekelea ngolwazi ezimbonini zokwakha ezincane ezibizwa ngamaSMMEs. Ngokwenjulabuchopho, lapha kwengezwe ulwazi oluhlanganisa umlando, izinkampani nezobuchwepheshe, konke okubonakale njengesithikamezo sokwabelana ngolwazi eNingizimu Afrika kumaSMMEs Ekwenzeni umsebenzi, lolu cwaningo luhlinzeke ngokufanele kwenziwe okubhalwe ezinconyweni eziqondene nabanikazi bezimboni ezincane, abaholi bazo nabasungula imithetho nezinqubo. Lokhu kuhloswe ngakho ukuthuthukisa ukufunda ezinkampanini nokuthi abasebenzi bakwazi ukuqhudelana nabakwezinye izimboni nabakwezinye izizwe. Okungaphezu kwakho konke lolu cwaningo luhlinzeke ngolwazi lokuhola neminye iminxa engeseka izwe ukuze kusimame umnotho osafufusa. Text in English with abstract in English, Setwana, and IsiZulu

2025-01-01T00:00:00Z Kganyago, Shatadi Rebecca https://ir.unisa.ac.za/handle/10500/32415 2026-04-30T11:29:51Z 2026-03-22T00:00:00Z

Examining cultural diversity in organisational communication: a case study of worldwide industrial systems engineering in South Africa Kganyago, Shatadi Rebecca The research project examined how people from various cultural backgrounds communicate during their duties at the Worldwide Industrial Systems Engineering company in South Africa (WWISE). The primary objective was to better understand how cultural diversity influences workplace communication, what works effectively, what causes misconceptions, and how communication may be improved. Furthermore, the study examined how diverse cultures impacts organisational communication processes, with particular attention to values, language, and communication styles. Guided by Hofstede’s cultural dimensions theory and Edward Hall’s high-context and low-context communication theory which is a key model used to understand and interpret communication across culturally diverse teams. The qualitative study was conducted at the company's National offices, which accommodate employees from various cultural, linguistic, and racial backgrounds. The researcher concentrated on a group of staff members from various departments (such as the marketing and human resource departments) and different levels of the business. The 15 participants included both management and general employees. The researcher used ATLAS.ti software to analyse data collected from sources such as interviews transcripts, observation notes, and the organisation’s communication policies and internal and stakeholder strategies documents To collect data, the researcher employed semi-structured open-ended interviews that allowed participants to discuss their own experiences and opinions. The researcher carefully examined the replies to discover common themes and issues associated with communication in a diverse workplace. This study emphasises the relevance of cultural awareness in the workplace and provides practical recommendations for better communication and understanding. The findings could help WWISE and other organisations develop better training and support systems to establish stronger, more inclusive teams. The findings revealed that while WWISE has adopted diversity and inclusion measures, these measures are not yet fully integrated throughout all levels of operations. The organisation’s cultural seminars and communication trainings raised awareness but intercultural competency has not been maintained through the required ongoing management and reinforcement training. The study made several recommendations, which WWISE should consider in order to manage cultural diversity to improve inventiveness, problem solving skills, and innovation in the organisation’s teams and departments.

2026-03-22T00:00:00Z Tivane, Nelson https://ir.unisa.ac.za/handle/10500/32406 2026-04-29T13:54:49Z 2026-04-01T00:00:00Z

Displacement and placemaking amid conflict in Mozambique’s Cabodelgado: an ethnohistory between ethnicity and belonging among the Makonde and Makhuwa families study of the affinities Tivane, Nelson Since 2017, conflict has erupted in Mozambique, spreading terror, violence and displacing millions of people from areas largely inhabited by two ethnic groups: Makonde and Makhuwa. For centuries, these groups have been distorted as ‘traditional enemies’, posing as key conflicting element of the current war. What prompted my questioning was the observation that thy are now entangled in a sort of ‘appeasement’ and ‘rapprochement’ within and around displacement and resettlement camps. This dissertation deploys Franz Boas’s historical particularism and employs an ethnographical approach to examine the experiences and narratives of displacement, and the role of ethnicity and ethnic boundaries in processes of re-encountering of place to dwell and belong, amid conflict. Altogether, ethnicity, social boundaries and home are a void in Mozambican’s contemporary conflict studies. This study changes the current state of art. It centres home [in conflict settings] as an often-contested profound concept and repository of identity, security and social memory. Home becomes an element that either fosters social cohesion or fuel of conflict, by establishing social boundaries, exclusionary and antagonistic identities. By this, the essay builds footprint of factors serving as powerful identity from where conflicts may arise or be intensified. The essay argues that, to survive displacement, lower-class Makonde and Amakhuwa peoples have produced two [ethnos] social phenomena. The first is a parallel process of dilation and stretching of ethnic boundaries. This phenomenon encompassed [re]creation and expansion of social networks through appropriation of space and new neighbouring practices, characterised by a sort of appeasement and rapprochement, in [what I call] ethno-mingled communities. This did not entail changes in concept and practice of home, as it continued to be a multilayered material concept. However, it entailed changes for its spatial manifestation (in place) and some elements of home. The second phenomenon is the emergence of [what I call] the ‘revolving door’ status of Others – encompassing displacement experience amounted leading to de facto ‘refoulement’.

2026-04-01T00:00:00Z